1. This Privacy Policy outlines how HQ Salon Services Ltd (“we”, “us”, or “our”) collects, uses, and protects information provided by businesses when using our website hqsalonservices.co.uk
2. We are committed to ensuring that your business data and privacy are protected. Any information provided will be handled in accordance with this policy.
3. We may update this policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly to ensure you are aware of any changes.

INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

1. When you visit our website, we may automatically collect certain information about the device you are using to access it. This includes:

• Information about your browser
• Your IP address
• Device identifiers (e.g., randomly generated unique identifiers)

1. As you navigate our website, we may collect details about:

• The pages you visit and how long you spend on them
• The links you click
• Keywords used to locate our website
• Referring websites

1. This data is referred to as Device Information. While it is not personally identifiable, it is collected and used to enhance your browsing experience and improve website functionality.
2. We collect Device Information via Cookies — small data files stored on your browser that help us improve website functionality. Cookies may include an anonymous unique identifier.
3. Certain cookies are essential for the operation of our website (e.g., storing shopping cart information). As these are necessary for the core functionality of the site, we do not require your consent before placing them.
4. We may also use third-party cookies for tracking, analytics, or advertising purposes. Where these cookies could potentially identify you as an individual, we will seek your consent before placing them.
5. We may log additional technical data (such as IP address, device type, and browser) for security purposes, fraud prevention, or analytics. This data will be retained only for as long as necessary.

INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER OR REGISTER FOR AN ACCOUNT

1. When you create an account or place an order through our website, we may collect the following business-related information:

• Business name
• Business address
• Contact details (e.g., telephone number and email address)
• VAT number (where applicable)

1. When placing an order, you may be asked to provide payment details. Payment information is processed securely via third-party payment gateways. We never store full credit or debit card details on our systems.
2. If you choose to save your payment details for future transactions, only limited information (such as the last four digits of your card number, card type, and expiry date) will be stored securely. This data is tokenised by our payment provider for added security.
3. This business-related information is referred to as Personal Information for the purposes of this policy.

HOW WE USE YOUR INFORMATION

1. We use Device Information to:

• Identify potential security risks and fraudulent behaviour
• Improve our website’s functionality and performance
• Analyse marketing campaign effectiveness

1. We use Personal Information to:

• Fulfil your orders
• Communicate with you about your account or order status
• Identify and prevent fraudulent activity

1. With your consent, we may also use your information to send you marketing communications about our products and services.

SHARING YOUR INFORMATION

1. We may share your information with trusted third-party service providers that support our business operations, including:

• Payment processors
• Delivery partners
• IT and security providers

1. These third parties are considered data processors and are contractually bound to manage your data securely and in compliance with applicable laws.
2. We may also disclose your information where required to comply with legal obligations or enforce our business rights.

REMARKETING AND ADVERTISING

1. We may use your Device Information or Personal Information to deliver targeted advertisements via third-party platforms such as Google Ads, Facebook, or LinkedIn.
2. If you wish to opt out of targeted advertising, you can adjust your browser settings or contact us directly.

DO NOT TRACK

1. Our website does not alter its data collection practices in response to 'Do Not Track' signals from web browsers.

DATA PROTECTION (GDPR)

1. If your business is based in a country where the EU General Data Protection Regulation (GDPR) applies, you are entitled to certain rights regarding your data. These include:

• The right to access your data
• The right to request corrections to inaccurate data
• The right to request data deletion (where applicable)

1. To exercise your rights, please contact us at enquiries@hqsalonservices.co.uk

DATA RETENTION

1. We retain your information only for as long as is necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes.

SECURITY

1. We have implemented robust security measures to protect your information from unauthorised access, loss, or misuse. These include encryption protocols, secure servers, and regular security audits.

CHANGES TO THIS POLICY

1. We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. We will notify you of any significant changes by email or by posting a notice on our website.

CONTACT US

1. If you have any questions or concerns about this Privacy Policy or how we manage your data, please contact us at:

HQ Salon Services Ltd
enquiries@hqsalonservices.co.uk
07598 229940