These Terms and Conditions (the "Terms") constitute a binding contract between HQ Salon Services Ltd (the "Company", "we", "us") and any business entity (the "Customer", "you") using our website hqsalonservices.co.uk (the "Site"). By using our Site, you confirm that you have read, understood, and agreed to be bound by these Terms.

Intellectual Property
All content on the Site, including but not limited to text, images, logos, documents, and downloadable files, is the property of HQ Salon Services Ltd and its creators, protected by copyright and other intellectual property laws.

Sale of Goods and Services
The sale of goods and services on our Site is governed by these Terms. The following products and services are available:

Products:

• Salon, Barber & Beauty Furniture and accessories

Services:

• Salon planning

Full payment is required before any services are initiated. While we aim to provide accurate information about our goods and services, we cannot guarantee complete accuracy at all times. Purchases are made at your own risk.

We reserve the right to modify, reject, or cancel your order for reasons including but not limited to product availability, pricing errors, or order issues. If we cancel your order after payment has been processed, we will refund you in full within 5 business days.

Third-Party Goods and Services
Our Site may include products and services offered by third-party sellers. We are not responsible for the quality, accuracy, or legality of third-party offerings. Transactions between you and third parties are your responsibility, and we recommend reviewing their terms and conditions before proceeding.

Payments
Accepted payment methods:

• Credit Card
• Debit Card
• Bank Transfer

By submitting payment details, you authorise us to charge your selected method for the total amount of your purchase, including applicable taxes and fees. We implement industry-standard security measures to protect your information. If you believe an unauthorised charge has occurred, please contact us immediately.

Shipping and Delivery
Available delivery options include:

• 3-5 working days for in-stock items

Delivery times are estimates only and may be affected by unforeseen delays. We are not liable for delays outside our control. The risk of loss or damage transfers to you upon delivery.

Delivery charges will be calculated based on order value, weight, and delivery location. You are responsible for providing an accurate delivery address. Incorrect information may result in delays, additional charges, or cancellation.

Cancellations and Refunds
As a B2B transaction, statutory consumer rights under the Consumer Contracts Regulations 2013 do not apply. However, we offer the following cancellation and refund terms:

• Orders may be cancelled before dispatch.
• Refund requests must be made within 2 days of delivery for damaged or defective goods.

Non-refundable items include:

• Special orders
• Custom-made or bespoke goods
• Parts

A 20% restocking fee applies for correctly supplied goods returned with prior agreement. Items must be unused, in original packaging, and securely returned with proof of purchase.

Returns Procedure
Returns must be agreed upon in advance. Contact us to initiate the process. Goods must be securely packaged with photographic evidence of damage or defects provided before we can address any issues. We recommend using a trackable shipping method.

Limitation of Liability
We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site, our goods, or services. This includes loss of profits, data, or business interruption.

Indemnity
You agree to indemnify and hold HQ Salon Services Ltd, its directors, employees, and agents harmless from any claims, damages, or expenses arising from your breach of these Terms.

Applicable Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining terms shall remain in full effect.

Changes to Terms
We may modify these Terms to reflect changes in our business practices or legal obligations. Notice of updates will be provided via email or on our Site. Continued use of the Site constitutes acceptance of the revised Terms.

Contact Details
For questions, please contact us at:

• HQ Salon Services Ltd
• enquiries@hqsalonservices.co.uk
• 07598 229940